Privacy and Security

Here at GROWN FOREST we are deeply committed to the trust that we develop with you our customer. This trusting relationship is an integral unit in our company’s ethos.

Grown Forest is built on the belief that we can all prosper and enjoy life without compromising the needs and quality of life of Future Generations. We plant native Irish trees in Irish soil with only one goal - that the trees will outlive all of us.

We are dynamic and innovative and as our new products become available online we will protect your privacy as much as our new designs. The information below is our full Privacy Statement.

Our Privacy Policy is based on:

Collected information
Your Information and why do we use cookies.
Disclosure of Information to Third Parties
Your Rights as our Customer
Your Security
Our Promise

1. Collected information

With your personal data – like the information you give us to fulfil an order or sign up for an online offer or contest – we will always give you the right to change or correct your information and the right to object, free of charge, to the use of your personal data for purposes of direct marketing.

You can do that by clicking on “My Account” from any page, or "Manage Your Account" from within the Help Desk area of one of our websites, where you can access, correct or update your choices and settings regarding personal data if you have created an account with us.

You can also click on the "Unsubscribe" link at the bottom of any promotional email you receive on our behalf or click on the “Unsubscribe” button on our website to opt out of receiving email communications on our behalf in the future.

We will only keep your personal data as long as necessary for the purposes described in this privacy policy.

If you have any questions or difficulty regarding the exercise of your right to any of your personal data; or to access, correct, manage or remove any personal data; or to amend your communication preferences, please contact us via hello@grownforest.ie

2. Your Information and why do we use cookies.

A "cookie" is a computer file that acts as an identification card for your computer. When you visit our site, unique cookies are placed on your browser. The purpose of the cookie is to distinguish your browser from all other browsers that visit our sites. Web beacons interact with cookies to “read” the information contained on them. When you visit our website, web beacons will recognise specific cookies that have been placed on your browser. By recognising your browser, we can serve you better, that’s all we want to do. Recognising your browser does not mean that we can identify you by reference to your name, email or other specifically identifiable personal information, because the cookie is only the browser's identification card; it is not your personal identification card.

We will process any Personal Data you provide to us for the following purposes:

To provide you with the goods or services you have ordered from our webpage.

To contact you if required in connection with your order or to respond to any communications you might send to us.
To send you communication about our activities.
Please note all credit card or other payment information is transmitted with STRIPE using SSL encryption. All payment information details, including credit card numbers and bank details, are permanently deleted from our servers when the payment has been processed.
Enter prize draws/competitions.
Take part in our surveys
Give us feedback

The details you provide may include your name, email address, product selections, delivery address, telephone number, credit or debit card number, the card's expiry date and billing address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

3. Disclosure of Information to Third Parties

We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our web site. For example, we might inform third parties regarding the number of unique users who visit our WEBSITE, the demographic breakdown of our community users of our web site, or the activities that visitors to our WEBSITE engage in while on our web site.

The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements.

We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

4. Your Rights as our Customer

You are entitled at any moment to enforce the rights as provided by the Privacy Law, including but not limited to the right to obtain at any moment confirmation that your personal data exist or do not exist, verify their content, origin and accuracy, ask for their integration, updating, amendment, deletion, and you may oppose for legitimate reason the data processing (including objecting, at any time and for free, to the processing of your personal data for direct marketing purposes).

5. Your Security

We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorised use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.

Should any unauthorised charges appear on your credit card as a result of shopping with grown.ie, you must notify your credit card provider in accordance with its reporting rules and procedures.

We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy.

Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from GROWN asking you to do so, do not respond and EMAIL US immediately via hello@grownforest.ie.

6. Our Promise

We are here to help you enjoy your shopping experience with us and we are committed to providing the best possible service to you. However, we recognise that sometimes things can go wrong. If you are not entirely satisfied with the service you have received, you can contact us straight away via hello@grownforest.ie and we will be glad to help. Nothing on the website or in our terms and Conditions will affect the legal rights of the consumer under the Sale of Goods Acts.